Have you ever gone out for a cup of coffee and encountered a less-than-friendly waiter? That’s pretty much like asking have you every had a glass of water… of course the answer is YES! It seems difficult for waiting staff, or anybody in the service industry to actually practice service. Ow, well, hang on, maybe [...]

A few days ago the New York Times published an article about travel retailers making it easier for travellers to switch to a fare after purchasing a flight ticket or a hotel room. Choosing the right moment to book your trip can be a tricky undertaking. Especially airline pricing systems are notoriously complicated. Sometimes you will [...]